Last week Tuesday, precisely 1st of February, 2022, popular real estate firm, RevolutionPlus Property Development Company got the shock of the year!
The company was in a deep scandal. There was an allegation from social media alleging that the company didn’t allocate land to a few customers after their payment. What started as a joke suddenly became a very serious issue when different people started calling the company, asking about their land. Both the friends and family of the brand became worried.
WHAT
REALLY HAPPENED?
There
were about 2 to 3 people who reported to an online blogger that they have paid
money for land for about two years and they are yet to be allocated. Mrs Doyin
Adetola reported that she bought a landed property from Revolutionplus Property.
Also, Funmi Olabimtan also made a similar allegation. And that’s how it became a very
big issue.
GMD
APOLOGISES AND PROFFER SOLUTIONS
The
GMD, Dr Bamidele Onalaja, appealed to every aggrieved customer. “We are sorry.
I can assure you that you are with the best brand and I don’t want you to lose
hope in us. We are in partnership. I want to apologise on behalf of the
management. It would never happen again. You are hearing from me as the CEO of
the company. We would put up a stronger structure to resolve all issues. And it
is not that we don’t have the land. We have land and in the next few months,
every issue of allocation would be resolved because we also want you to bring
your relatives to patronise us. We got so many referrals from people. I’m not happy
about what happened because one of the best ways to sell is through the word of
mouth. I want to assure you that all your investment is safe with us. We have a
strong structure and I hold you in high esteem. And also, because of my
position as the Chairman of Real Estate Association of Nigeria, Lagos Chapter.
It is important we all do the right thing. All you need to do is walk into any
of our offices. We will respond promptly to your complaint. You can even send
me a mail on bamidele@revolutionplusproperty.com or send to ED,
tolulope@revolutionplusproperty.com. We would quickly attend to you
ALLOCATION
ISSUES
RevolutionPlus
Property is the proud owner of over 40 estates with several declared sold out
and over 5,000 subscribers both in and out of the country. Currently, in our
portfolio, we have 19 landed properties and 7 houses (4 completely built) still
selling.
As
per the policy of the company, once a property has been fully paid for the
company provides a provisional letter of allocation which states that
allocation is done between 3 to 6 months after full payment has been made. As a
result of the high volume of subscribers who subscribe to our estates,
allocations are often done in batches and often we may exceed the time frame
given for allocation. (This is duly communicated to the clients, informing them
of a later date at which allocation would be carried out.)
Between
2020 and 2021, the company had a total of 40 batches of allocations in 26
estates.
REASONS
WHY CLIENTS MAY NOT BE ALLOCATED
Before
every purchase on any of our estates, prospective clients are given a
subscription form to fill which contains FAQ and terms which binds both the
company and the client, the clients are expected to read the terms and
conditions, fill the form and duly execute before making payment for any of our
estates. One of such terms is a 90 days deadline in which the client is
required to pay for other stipulated charges, failure of which would lead to
loss of allocation with the option of a refund or relocation to another estate.
Clients
are allocated in batches. We may experience a slight delay in allocation when a
specific number required to be sent to the Surveyor for processing has not been
completed.
OUR
RESOLUTION
In
as much as we have stated reasons why a client may be aggrieved, we do not take
for granted the investment you have made to our company. In light of the above,
we would like to receive the full complaints of all subscribers via the
provided emails and phone numbers.
DELAY
IN ALLOCATION
While
we have stated the possible faults of some clients, we are aware that some
clients have subscribed and fully made payments for both land and statutory
fees and have not been allocated within the said allotted timeframe. We are
working tirelessly round the clock to ensure that all allocation pending will
be sorted out as soon as possible.
In
addition to the above, we have allocated our Dreamcity by the 4th of February
2022. All clients involved have been duly communicated to.
Other
allocations to be done in February are Richmond Court 2 (Ibadan), Pacesetter
(Ibadan) and Anfield Garden (Port Harcourt). Our communications will be
constant as all clients will be given the necessary feedback.
MRS
TOLULOPE ONALAJA, GED TENDERS APOLOGY
First
of all, I want to sincerely apologise to all our customers all over the world.
Sometimes I get overwhelmed with work and what I have to deal with. I am sorry
about what I said. I have been the GED of this company for about 8 years.
Without you, there’s no Revolutionplus. We have enjoyed so much love from
subscribers all over the world. You can imagine having 20 thousand subscribers
who have come to buy land with us. And it’s not as if they don’t have a choice
but they chose to invest the money with us. We do not take this for granted. I
tender an apology for what I said.
HOW TO REACH THEM FOR A LASTING SOLUTION?
Several
clients who have tendered their complaints on social media could have fallen
into any of the above categories and some may truly have not been called for allocation
but we need to ascertain the actual reason before a solution could be
proffered.
All
clients who have any form of allocation issue should kindly send an email to
customercareikeja @revolutionplusproperty.com or customercarelekki
@revolutionplusproperty.com. It will be duly attended to.
You
can also contact the customer care line:
09060000991,
09060000992, 09060000993.
–ISAAC
ABIMBADE
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